K7PRO E-scooter/Trike

We recommend that you check directly with your specific airline, as policies vary significantly between carriers. If the airline does allow mobility scooters, here are the folded dimensions and weight of the K7PRO for your reference:

·Folded dimensions: 36.6″ × 18.7″ × 17.7″ (inches)
·Weight: 41.84 lbs

Please contact your airline in advance to confirm their lithium‑battery and mobility device regulations.

The K7PRO comes with a built‑in battery. While it is technically possible to remove it, the process is complex and not recommended for most users. The vast majority of our customers use the scooter without ever removing the battery.

If you still need to remove the battery for any reason (e.g., long‑term storage or replacement), please watch our detailed YouTube tutorial for step‑by‑step instructions. We strongly advise against attempting removal without watching the guide first.

Yes, we do. We can ship the K7PRO to many international destinations. Simply provide us with your exact shipping address, and we will calculate the additional shipping cost based on your location.

No, you do not need to install them. Because the off‑road tire installation process is quite complex, our technicians will install the tires for you before shipping.

However, please be aware of the following lead times:
·Installation takes approximately 14 business days
·The off‑road tire version (K7PRO) is shipped from overseas, so total delivery time is about 30 business days after your order is confirmed

We handle the installation to ensure safety and proper fitment—so you can ride right out of the box.

A refurbished K7PRO refers to a unit that was returned by a previous customer during the shipping process —typically because the order was canceled while already in transit. In these cases, the outer packaging box may damaged during the back-and-forth shipping, so the scooter cannot be sold as "new" due to our strict quality standards.

Important:
·The scooter itself has never been opened or used —it is brand new and fully functional.
·There are no performance issues, scratches, or missing parts.
·The only compromise is the damaged outer box.

If you do not mind the cosmetic condition of the packaging, the refurbished K7PRO is an excellent way to save money while receiving a completely unused product. It comes with the same warranty as a new unit. Just contact our support team to check current refurbished availability.

To request warranty service, please contact our customer support team at support@tomofree.com and provide your order number, proof of purchase, photos/videos of the issue, and a detailed description of the problem. Our support team will review your case and provide the next steps for repair or replacement.

Most Tomofree EBikes and Escooters come with a 1-year warranty covering manufacturing defects and quality issues. Warranty coverage may vary by component, such as the battery, motor, controller, display, charger, and other parts. Click here to view the full Warranty Policy.

We offer a 30-day return policy for eligible Tomofree products. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. Click here to view the full Return & Refund Policy.

To be eligible for a return, the product must be in its original condition, unused, and include all original packaging and accessories. Customers are responsible for return shipping costs unless the product has a manufacturing defect or arrived damaged.

Please contact our customer support team at support@tomofree.com with your order number and reason for return, and we will guide you through the return process.

We process and ship orders from Monday to Friday. Any orders placed on weekends or holidays will be handled on the next business day. All shipments are delivered via FedEx, generally arriving within 2-7 business days. Click here to view the full Shipping & Delivery Policy.

Yes! We've partnered with services like Klarna, Afterpay and more to offer free or low interest monthly payments. Simply select a payment plan at checkout.